Call Virgin Media and select the option ‘If you’re thinking of leaving Virgin Media’. Packages; Broadband and TV; View Broadband deals; Upgrade your existing package; TV. £8p/m extra or included with Gig1 or Volt. Community Experts online right now. Gaming Support. Meanwhile, router problems were an issue for 14% of broadband users, plus 14% of customers said they'd been left without a connection for at least an hour. Since then, a number of customers on the provider’s Virgin Media Business packages have this week informed ISPreview that they too have had an additional DOCSIS 3. Broadband ISP Virgin Media (Liberty Global) appears to have expanded last year’s DOCSIS 3. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides. 168. on 10-12-2021 13:39. Harassment complaint. Having issues with broadband speed . info@financial-ombudsman. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. If you are, your broadband provider may be in breach of contract. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. We'll need to monitor your speeds and service for 30 days since raised and advise on the outcome. Contact BT Live Chat. It's available across their entire network of 16 million premises, making it. We’re Virgin Media - the first people to offer TV, broadband, phone and mobile services – all from one place. Computer Hardware, Software, Internet + ISP Forums. Hi, I am getting slow speeds, below are my logs, are these not normal readings? 3. We recently signed up for Virgin broadband as it was advertised as a massive upgrade on what we had. 3rd image is through VPN but using TCP protocol, not the. Sign out . Hi all, We should have 350mb, which speed tests show we are routinely getting. Virgin Media - 1130Mbps, BT - 900Mbps, Vodafone - 910Mbps, TalkTalk - 944Mbps, Sky - 900Mbps, Plusnet - 500Mbps. Tried this but the instructions did not apply to my old superhub 2. Virgin Media has a rating of 1. Just upgraded to Gig1 on Virgin Media, and was expecting much faster speeds, but after contacting the VM online help service (after a 1 hour wait, and being transferred to 3 advisors !), I was told that the 1gb speed is the speed that is 'sent' to the hub. 5 and 15 Mbps although I have had a reading of 157Mbps which suggests it is not a hardware or wired connection issue. to 9 p. My upload remains in the 25-30mbps range. If your computer struggles with even simple operations, get some security software (like our free Virgin Media Security) and scan your computer. Phoned up support tonight, who told me to reboot. We have just moved to a new property and it had Virgin already installed (albeit a strange hooky cable hanging out of the wall). Im using a wired Gb connection, not using wifi, and have the 'latest' Hub 5 but still get this poor result, and looking through the messages here it seem to be a. So if you want to get the whole house online at the same time, or you’d like to spend more time doing the really cool things on the web (like downloading, streaming and gaming) we can. Noticeable slow download speed again this week. Hi worsley, We hope you're well. Reviewers complaining about Virgin Media most frequently mention customer service problems. Slow Speed - Intermittent Signal Issue. Post reboot tested at 4. (I currently have the hub 3 and haven't had any issues with it) So I've signed up to receive the new hub that will be delivered in about a. StarrTerry. My Virgin "Superfast" Broadband is currently so slow that I can't even run an internet speed test edit: 2 months til an apparent fix but a 40% discount in the meantime, swings. Here you’ll find all the help you need for Virgin Media related problems and issues. Call Customer Services on 0800 052 0422. 7 mbps. We have tried to cancel our account with Virgin but without success. From keeping your broadband up to speed to streaming the hottest box sets and checking your bill, there's a Virgin Media app for. The I got an email in May saying my upload speed was being increased to 50Mbps. This speed is ideal for households with Gamers. At the time, there was nothing for those on more. You can dial 150 on a Virgin Media telephone or call 0345 454 1111 from your mobile. WiFi speed is only as good as the worst connection on each side. Email Tom Mockridge (CEO) on tom. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. I phoned the technician team and asked. 3 stars. Multiple broadband speed tests over time can show if and when speed fluctuates. 032%. Residents in the Staffordshire (England) city of Stoke-on-Trent have been venting their anger at VXFIBER‘s subsidiary LilaConnect, which occured after the local rollout of a new 1Gbps Fibre-to-the-Premises network caused a number of problems – from damaged driveways to cut broadband and electricity cables etc. TalkTalk and Sky achieved scores of 54 per. Phone. Go back to normal router mode as soon as the test is done. Unplug all the ethernet cable connections from the Hub and just let it run - overnight is best Then in the morning just plug your PC laptop into the Hub directly and look at the overnight BQM and see if it has cleaned up. on 27-10-2021 16:44. 1 modem mode. Im currently on M350. Now my upload speed has gone DOWN to 13Mbps. Virgin Medium customers Call use on 150 from your Virgin Storage landline or Virgin Mobile. 4Ghz band. D01 C9W8on 13-01-2023 12:13. The situation occurred after the provider attempted to conduct maintenance on the service which, instead of making things better, only appears to have resulted in a new set of “intermittent issues” (connectivity problems). UK PS4 player here. Boot the PC into Safe Mode + Networking and re-try the speed tests. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Over the past couple of weeks the achievable speed seem to have dropped on my broadband. org. You only need to go into modem mode for a few minutes while you run the tests. The issue seems to be an SNR fault and I've had the estimated fix date pushed back 8 times with the next being 22/3/23. Hi I have been having issues with my connection dropping it is getting more frequent. The page you're looking for may have been removed, been renamed or is temporarily unavailable. Boot the computer in Safe Mode + Networking, if the speed test posts a much faster result software bloat is the issue. Bottom line, the answer is no, you can't track any complaints on the grounds that the entire system is broken and dysfunctional. Date of experience: 14 November 2023. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. When i do a speed test on testmy. Thursday. samknows/real speed to hub is showing <100mb. In order to register your total loss of service, you need to contact the faults team on 0345 454 1111 option 1, 2 then 1 or you can chat with us here on the Community Forums. 4 40. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. Slow upload speed. On the other hand, the proportion of very fast Virgin Media speed tests, with speeds exceeding 300 Mbps, has shrunk, jumping from 14. Winner: Virgin Media offer the fastest widely available download speed of 1. What is funny that they increased speed to 134Mbps from 100Mbps and just after that started to throttle. Use the test below to see if the issue is at the Hub or device. So it seems it’s just over wi-if that the speed is incorrect & been using the Speedtest app. 1 based trial, which took place in the Berkshire town of Thatcham ( here) and pushed their network to “ hyperfast ” download speeds of up to 2. Virgin Media has a rating of 1. (pretty decent VPN speeds I'm sure you'll agree) UPD 1. Customers of TV and broadband ISP Virgin Media UK have this evening been affected by a seemingly intermittent problem with their national internet connectivity, which the operator initially claimed to have resolved only for the issue to return again and again. Speak to your provider. Virgin media mobile internet slow Slow internet compensation . Virgin Media ; Sky; TalkTalk; EE; Alternatively, you can ring Ofcom Monday to Friday between the hours of 09:00am and 5:00pm (BST/GMT) on 0300 123 3333 or 020 7981 3040 to lodge a complaint or. The modem keeps resetting quite often (sometimes several times within an hour), and our speed is reported quite low (by fast. Hi everyone. Very fast Broadband that's Download speed only 200MBS but only 12MPBS upload Should be uniform 1:1 but Virgin Media are way too tight fisted to offer this. Or 0345 454 1111* from any other phone. He diagnosed noise on my connection and reterminated the coaxial cable entering my house and the cable entering the SuperHub 4. We’re the providers of the UK’s fastest broadband, offering you speeds of up to 50Mb. For example, randomly internet pages will not load. How to make a complaint via phone. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) If you need help or have any other questions about your bills, you can call Virgin Media on 0345 454 1111 or use the live chat feature on their website. Hi, A while ago I signed up with Virgin broadband but about a month before my contract started I cancelled because I got a similar offer from EE who I'm already with for my mobile phone. on 09-02-2023 14:38. With my phone standing next to the hub I'm getting 900mbps on wifi. Overall, Virgin received an overall customer score of 53 per cent, leaving it second from bottom in the ranking. If you find that the broadband speed is slow, our broadband speed advice can help. Additionally, 535 homes have access to speedy full-fibre symmetric broadband from. Reliability. Etc. Free downloads are available to all new and existing customers. 8 comments. I have raised this twice. If I switch my router to my BT FttC I get normal download speeds, the BT & VM connections both use the same firewall and DNS settings. You can check what speed you’re getting by using an Ofcom-accredited price comparison site such as Broadband Compared , broadbanddeals. Slow download, good upload speeds M350. There’s a network fault in your area. 13Gb, over 230Mb faster than BT's fastest broadband plan. Broadband has been working on this computer without problems for 6 months but went wrong yesterday: now have less than 1MB upload. How to cancel your Virgin Media contract. It's consistently worse at night, and today has been basically unusable (<1Mbps). Welcome to Virgin Media’s help and support page. uk comes. . Our network delivers the fastest widely-available broadband speeds to homes and businesses. Speed. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). By post It’s not as quick, but if you prefer to send us a letter, you can write to us at: Complaints Virgin Media Sunderland SR43 4AA Your letter will be acknowledged within 48 hours of receipt and we aim toA third of its customers said they had experienced a connection outage lasting at least an hour in the past year and almost a quarter said their connection was slow to upload or download. Broadband has been pretty slow so I booked a technician to install an OBD Port to sim it up the technician. Noticed my speeds were a little low over the weekend so I thought I'd include this little screen shot from SamKnows. The claim Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. One of the most common complaints among Virgin Media users is slow internet speed. (I've been. Virgin Media ranks 43rd among Cable Television sites. Stream from Virgin Media. uk I can’t. In case anybody has forgotten, Virgin. It beat its closest competitor by a decent margin, as 74. Extremely poor broadband service. Next, tap Check. 5. I also have a Hub4, but run in it Modem mode, with my own router. Packages; Broadband and TV; View Broadband deals; Upgrade your existing package; TV. You can check the broadband speed at our broadband speed test page. He tested the. This is then disrupted to the connected devices, so unless. It's been consistently slow on upload for almost a year. Rang customer services and was told that my complaint would be looked at in 14 working days and it was not possible for a technician to look into the issue. After testing at various times of the day I’m getting about 500 to 600 MB speed. Would not refund. Missed appointments. Instead of the 500mbps I am paying for I am getting between 100 and 270mbps. I am on the 500MB package. I've did a speed test on my phone, laptop and an iPad and they all give around 200mbps download and 11mbps upload on WiFi. . VM evidently hope that by making complaining as slow and unproductive. Then I was only getting 6mbp/s download and the same 6mbps upload, donwload speed is max 300kb/s which is unusable! I called up virgin media and the guy changed some settings on his end and reset the router and it went back up to 94mbp/s and 6mbp/s upload which was great. I’m experiencing slow speeds. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. Other ISPs, Virgin Mobile and Ethernet services have also been impacted. The download speeds available on Virgin Media are available to customers based on your speed package. You down channels power levels are all very high. Go to our service status page. 23-08-2022 18:34 - edited 23-08-2022 18:36. ^Martin. Lots of Post RS errors and QAM dropping from 256 to 16. org. Solved: Hi Everyone. TV on the go. 3 stars. Black Friday sale ends on 27th November. Is this a physical fault or just bad luck?Virgin Media want to ensure that you are happy with it’s service and any feedback or complaints whether positive or negative will help improve Virgin Media’s customer services. ) We restarted the VM box for the Tv too. M50: This comes with an average upload speed of 54Mbps. Broadband Speed Test; Packages. Other computers in the office are working OK. The password is printed on the bottom of the Hub. My Virgin Media App is the easiest way to manage your Virgin Media account on the go. John-----I do not work for VM. 4 QAM256 3 4 16300. Recieved an e mail on 04. Virgin Mobile. The SanKnows RealSpeed test indicates (as usual) that I have 1 Gig to the router, but after the router, the download speed to wired. It shows a lot of promise and is an excellent first step for those who want to gradually switch from traditional pay-TV to cheaper, no-contracts streaming-based TV. Legally I am due 50% of the advertised speed which was 200mbps. This may not be the closest location to where you live. 404 - Page not found. Mobile customers. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. For the last few nights I have experienced slow upload speeds. A speed test of my connection is 200Mbps download 20Mbps upload. Some broadband customers on UK ISP Virgin Media ’s (VMO2) fixed line network are reporting a noticeable increase in peak time latency – usually between around 5:30pm and 11pm, which appears to have begun at around the end of last week. This seems to have changed in the last 4 weeks. Via Wi-Fi I’m getting speeds of c. Have been with Virgin Media for several years. May 31, 2011 at 4:16 PM. Address any slow speeds. I have a 200Mbps contract, currently my speed both upload and download is under 10. 1. 0. Call the Virgin Media Contact Number today on 0843 515 8680. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. 2022. Twitter: @bt_uk. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. Virgin also offers six fibre speeds, starting with M50, with an average speed of 54Mbps. Email. Online chat: You should see the option to start a chat on Virgin Media's website. Update 4:55pm The original article was drafted at midday and shared with Virgin Media to give them some time to respond prior to publication which they have done. 4Mbps),. The page you're looking for may have been removed, been renamed or is temporarily unavailable. However, after I cancelled, I was still receiving emails from Virgin as if I hadn't cancelled. Here are some tips to improve your PS5 upload speed: Check your internet connection speed: Use a speed test website to check your internet connection speed. 0c9821507a37ee02. Comments. I recently upgraded from M350 to M500 package. 0 Mbps upstairs. Ombudsman Services. If it was London then we could have justified slow speed in the evening. Located in Edinburgh, Scotland. Raised a complaint on 03. uk and broadband. . Common complaints. Delayed repair following loss of service. Also are you connecting via 2. . 404 - Page not found. Gaming Support. Our contract says we are guaranteed 107mbs but on a speed test we are lucky to be getting 9mbs which is no better than the non fibre broadband that we had previous. Simply test your broadband service, and if we find an issue we can help with a fix online. 33 for each calendar day that the service is not repaired. Pricing is competitive across most of the speed tiers, and Virgin Media offer one of the best whole home wireless guarantees, with their WiFi Max add-on. 1/9. M200: This comes with an average upload speed of 213Mbps. 4Mbps),. Once the test begins click on: Run full test to see all the stats. Enter 192. Third day of very slow internet speed speed and intermitted service I restarted my router 100 times, I called support, no - 4793982Check the up stream channels for noise degradation. 83 per day if we don’t install your services on the promised day until installation’s completed. if I connect over hotspot 4G I get faster speed 15Mpbs read 30Mbps read. Customer complaints-23%: Trustscore: 4. Or 0345 454 1111* from any other phone. 16. Forums. The same connection on the. The percentage of very slow Virgin Media speed tests, with speeds under 10 Mbps, has risen compared to the same month last year, increasing from 6. Post some stats: How to get stats from a VM hub (no need to logon to the hub) Open a web browser and go to 192. Available with M50 broadband or faster. I also have a new high-speed ethernet cable between both routers. Your slow data speeds are typical in many areas on O2. I recently had an engineer out as we have recently moved house and our gigabit connection was producing below 500mbps. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Fainbrog. I was due 103 days of compensation for non install of services and 2 x engineer late cancellations = £676. I've been with Virgin for about a month now and am on the 1gb package with the Hib 5 All in all its been pretty good. Recently my Hub3 was updated by virgin and my internet speeds have been inconsistent since. £9. I have a Virgin Media hub. I have done. Customers of UK ISP Virgin Media’s (VMO2) internet service, specifically those that still use their email platform, appear to be experiencing an outage that seems to have started late on Sunday evening. Watch. But the majority of people only began to notice it earlier this morning, and the situation is currently ongoing. on 09-01-2023 06:19. It's a WiFi connection utilising a Linksys AE3000 device; never had an issue getting it to almost 500Mbps with other suppliers. How to restart your equipment properly. Sign in . Boot PC in safe mode with networking and do a speed test by wire - 5140788 The above sounds about right as you've raised a speed complaint with us. I’d like to test my speed. I can only conclude this decrease in speed. If you’re still experiencing slow speeds with your Virgin Media Business broadband service after following the online guidance, please contact our Customer Care team. 18 EDT. Turn the hub. Slow internet speeds; Unreliable internet connection; Log waiting times for engineers Virgin Media complaints contacts. 2 weeks ago. It used to run fine with 60MBPS via the Pod but now it can be as low as 0. O2 don't like you using their SIM card in such routers except for a short time. We would like to show you a description here but the site won’t allow us. Now being charged £81 per month for 200 mb of broadband and a landline we do not use. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. The problems appear to. - 5241278. However when i connect the ethernet cable from the back of the router that goes to the pc into a usb to ethernet adapter into a usb port on the pc it comes up as ethernet 2 adapter in network settings on the pc and when i do a speed test it comes up with a speed on speedtest. Virgin Media has just released some vital advice about its router and users would be wise to take note as it could help stop the stuttering. For quite some time now, I've been having issues with Virgin. Virgin Media just phoned regarding my online complaint for non payment of correct compensation as per their own Automatic Compensation Scheme. My hub is set up in modem mode and I'm connected to an Asus AiMesh system. Hi. 5 40. The upload speeds – the rate. Web: 0207 5203814. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to. I recently subscribed to M250 fibre broadband which boast of speed ranging between 264 - 276 Mbps. 33 Comments. mockridge@virginmedia. If the actual download speed provided from our network to your Virgin Media Hub falls below the Minimum Guaranteed Download Speed, and this happens for 3 consecutive days or more (whether continuously or intermittently during each day), and we are unable to fix the problem within 30 days of you reporting the problem to us, [ [you may have the ri. Delayed repair following loss of service. Virgin Hub 3 Modem Mode Slow. Problems with Virgin. I just rebooted by router and the upload speed is now much better - faster than my "1Gig" download speed! Not very impressed. 0 Kudos. Median and mean download/upload speeds for Virgin Media from 6th October 2020 to 1pm 2nd February 2021. To help speed up this process, please make sure you answer the Data Protection (DPA) questions accurately. Gaming Support. Will be either something PC specific or bad cabling, bad network point or settings on the machine itself. Gig1 speed - disappointing. I have a very slow, unstable connection - 30-80mbps and 5-10% packet loss. Customers on Virgin Media O2's M100 and M200 packages will see their headline speeds upgraded by around 25% with moves from 100 and 200 meg services to 125 and 250 meg respectively at no additional cost. I would advise testing on a laptop/computer with a LAN cable connected directly to the router. 2. After some help, I’m on a 1gb package with the SH4. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Reliability. Help setting up equipment . Very Slow Network speed. Downdetector has seen an increase in reported problems since just after 9am this morning. Try the info below to find out if there is a service to the Hub issue or a local kit issue. on 16-05-2022 12:30. I know something is wrong with my Internet, I just want an engineer out. 7/2. I can upload the network levels and hopefully someone can help understand what exactly the problem is. Overview. After testing at various times of the day I’m getting about 500 to 600 MB speed. Find out about Intelligent WiFi Pods. Description: You might find that your Virgin Fibre, Virgin TV or TiVo® services are intermittent, with the picture freezing or disappearing now and then. You are paying for 1Gbps to the HUB, shared between multiple devices concurrently. We have phone - 5145164 - 2. N. Make sure your router can handle your broadband - Sometimes older routers are not capable of delivering faster broadband speeds. co. This was promptly auto-acknowledged by email, and within 24 hours they'd issued a fob-off email resolution that completely ignored the issue I was complaining about. Hi, for this past week I have been having very slow upload speed. 11Mbps write, 0. Check your internet speed with our free broadband speed test. Volt. Nothing to expensive if possible. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. Hi. on 12-04-2023 12:54. 52Mbps average upload speed – 5x faster than the UK’s average upload speeds. on 03-10-2022 11:23. Once the test begins click on: Run full test to see all the stats. - 4752246 - 7 I successfully raised a complaint using the online form buried in My Virgin Media. So just pull out the plug from the wall, count to thirty, then plug it back in. Restarted router multiple times, called the support, and they couldn't find a so. To get that with its guaranteed fix times you need to be on a Business - 5185177Hi, I’m getting no where with customer services via a lot of phones, factory resetting the route, and even after an engineers visit I’m still experiencing problems with my upload speeds being under 1mbps, As someone who works from home it’s starting to get very frustrating and highly annoying, espe. No. Broadband and phone deals. To whom it may concern, I have sent this via email to the CEO and COO and have posted a letter of complaint to the Complaints Team. org. Reviewers complaining about Virgin Media most frequently mention customer service problems. Stream from Virgin Media. I have a JVC Fire TV in the bedroom with a wired connection through the ring mains. We bringVirgin Media has collected 1993 reviews with an average score of 1. This is a VM RFoG / FTTP area, since it was installed in 2017 the stability of the service has been excellent. uk. Just upgraded to Gig1 on Virgin Media, and was expecting much faster speeds, but after contacting the VM online help service (after a 1 hour wait, and being transferred to 3 advisors !), I was told that the 1gb speed is the speed that is 'sent' to the hub. I do not work for VM. The virgin service-status page reliably shows "there are no faults in the area", however if I. 7 Mbps (mean 119. A long-running problem on Virgin Media ’s broadband ISP network in Long Ditton, a residential suburb in the Borough of Elmbridge (Surrey, UK), has resulted in such slow speeds that some customers have resorted to unusual fixes, such as parking on neighbours driveways to borrow WiFi or returning to the office instead of working from home. Overview. The speed test has been built to test broadband download speeds up to — and above — 1000Mbps (1Gbps). Use the test below to see if the issue is at the Hub or device. Speed test the service to a Router mode Hub (3/4/5) +. 4 hours placed in modern mode and an Asus RTAX86u router. How do I complain about slow broadband speeds, I am a new customer and on the day of installation the engineer showed me a speed test showing 400Mbps, since then the speed has varied between 30and 50Mbps. However whenever I reset the router then the slow. 9 Mbps (at 1614 hrs). Check out the do's and don'ts, in our Community FAQs. For more information, check out our Virgin. . net will test your connection.